Frequently Asked Questions

Below we have grouped the most frequently asked questions under headings. If you cannot find the answer you are looking for, you can write to us via our Contact page.

Order

How can I place an order?

Add the product you like to the cart, enter your delivery and billing information, choose your payment method, and confirm the order. After confirmation, your order summary will be sent by email.

Can I place an order without registering?

You can shop as a guest on our site. Membership is recommended as it makes order tracking and return processes easier. See Membership Agreement.

How do I track my order?

When your order is shipped, your tracking number will be sent by email; if you are a member, you can also track it from the order details in your account.

Can I cancel my order?

If the order has not been shipped, you can request cancellation via 08504664536 or [email protected].

Payment

Which payment methods can I use?

The methods offered at the order step are valid: credit/debit card, bank transfer/EFT, and other options defined on the site if available. The available methods are listed on the payment screen.

Are my card details stored?

No. Payment is processed through the secure infrastructure of a licensed payment institution; your card details are not stored by us.

How is the invoice sent?

Your invoice is prepared according to the billing information of your order and sent to your email address.

Are prices inclusive of VAT?

Unless otherwise stated, the prices shown on the site include VAT. The total amount payable, including any delivery fee, is clearly shown in the order summary.

Delivery and Shipping

How long does shipping take?

After payment confirmation, the order is shipped within 1–3 business days; delivery time varies between 1–5 business days depending on your region. Details: Delivery and Shipping Information.

How much is the shipping fee?

The shipping cost is calculated based on the order amount and delivery address; the exact amount is shown before order confirmation.

My package arrived damaged, what should I do?

Check the package upon delivery; if there is damage, have a report prepared with the courier and notify us within 3 days. Costs will be covered by us.

Returns and Exchanges

Can I return a product?

Yes. You can exercise your right of withdrawal within 14 days from the delivery date without providing a reason. Details: Cancellation, Return and Exchange Conditions.

Who pays the return shipping fee?

If you send it via our contracted courier company, the return shipping cost will be covered by us.

When will my money be refunded?

After the product reaches us and is checked, it will be refunded within a maximum of 14 days using the same payment method you used.

Which products cannot be returned?

Products made to order, those unsuitable for return once the packaging is opened for hygiene reasons, perishable goods, and instantly delivered digital services are excluded from the right of withdrawal.

Membership and Privacy

Are my personal details safe?

Yes. Your data is processed and protected under Law No. 6698 on the Protection of Personal Data (KVKK). See Privacy Policy and KVKK Information Text.

How do I delete my account?

You can request account deletion by sending your request to [email protected]. Records with legal retention obligations are stored in a limited manner until the retention period expires.

How do I stop receiving commercial messages?

You can unsubscribe with a single click from the link at the bottom of each message or write to us.

How do I manage cookies?

You can change your preferences at any time from the "Cookie settings" button on the Cookie Policy page.